Recent surveys carried out by the Patient Group

Waiting area real time survey (Feb/March 2018)

Appointments system survey monkey survey (Jan-March 2019)

Waiting room equipment & online services Survey October 2019

Annual Report

November 2020 – October 2022

The Patient Participation Group (PPG) comprises of patient volunteers, the Practice Manager and Assistant Practice Manager. Their primary aim is to establish a partnership between patients, doctors and staff of Haldon House Surgery to enhance the services provided by the Practice.


In accordance with their Terms of Reference the PPG meet in the surgery formally six times a year. The COVID-19 pandemic has meant that formal face to face meetings were not possible for most of the year. However four virtual meetings took place and the July and September meetings were held in the surgery. During the year, the Chairman atteneded the surgery or took part in virtual or telephone discussions  to progress the work of the PPG and the surgery.

The annual review of the Terms of Reference took place in November 2020. This continues to be the working document of the group.

The Practice Manager, Christine Ladbrook and Assistant Practice Manager, Emily Lampitt, represent the Practice on the PPG with the Partners attending meetings as and when required.


The monies raised from fund raising events and the library are used to purchase equipment for the practice. They are held in the surgery accounts as a separate item and an update is given at each meeting by the Practice Manager.


One of the PPG’s objectives is to raise money through fundraising for medical equipment or other facilities to enhance the Practice. The main fundraising activity is the Christmas Draw supported by the patient library and donations. This has raised over £12500 since November 2010 for the benefit of the patients of Haldon House Surgery.

The Christmas Draw which is normally the main fund raising event did not take place this year due to  the COVID-19 pandemic. It is hoped to hold the draw this year with tiickets on sale in the surgery from November 22nd. Since March 2020 the PPG has received no donations from the sale of books or the box on the reception desk.

Support for the Practice

PPG members support and provide feedback to the Practice on patient issues. They would normally  provide support for the annual Flu Clinics. This year due to the pandemic the  normal Saturday flu clinics in the surgery have been restricted to one Under 65.  

PPG members have provided support for the surgery with the Covid Booster Vaccinnations by contacting patients who require manual booking for an apppointment. They also volunteered to help in October and November at the Covid Booster Vaccination Clinics held at the LED Leisure Centre.

Throughout the year they have been advised about and consulted on a number of issues including staff changes, the surgery in general, doctors hours /opening hours, the appointment system and the action required as a result of patient surveys.

They have been regularly updated on the surgery’s COVID-19 ‘Unlocking’ Plan a 5 tier alert system for the day to day operation of the surgery during the pandemic.

PPG members continue to be briefed about the new WEB Primary Care Network and how it operates for the benefit of the surgery and patients.

PPG members are very pleased that the use of social media has raised the profile of the surgery. Communication with patients using social media during the pandemic has been particularly useful.

The Group is fortunate that one of its members, Gerry Bassett is also Chairman of Exmouth in Bloom and although this year there are no hanging baskets due to the pandemic she has ensured that the front garden is well maintained to provide the practice with a welcoming appearance. A new initiative by Exmouth in Bloom of display flags saw two hanging at the front of the surgery with one displaying the NHS logo.

Health Awareness

The PPG support the health awareness, prevention and education intiatives that the surgery carry out throughout the year in the surgery and through social media.

Patient Surveys

Surveys of patient opinion of Haldon House Surgery and its services remain an important activity of the PPG. It has not been possible to carry out surveys during the pandemic, but one is planned for early 2022.

WEB (Woodbury,Exmouth & Budleigh) Locality

Throughout the year, the PPG has actively supported the engagement and consultation work undertaken by NHS Devon Clinical Commissioning Group, WEB Primary Care Network (PCN) and the WEB Community Health & Wellbeing Board on the future development of integrated health and social care services.


This has been another unprecidented and very challenging year for the surgery and the PPG. Since March 2020 the COVID-19 pandemic has changed the way the surgery operates and how patients communicate and visit it. The communication between the surgery and PPG members particularly during the pandemic has been very informative and much appreciated. The PPG has an excellent relationship with the practice which has ensured the success of our key objective of establishing a good dialogue between patients, doctors and staff to improve the quality of service provided and help shape the future of the practice.

My thanks to the PPG Committee, the staff of Haldon House and those patients that provide support for the work of the group particularly in its fundraising activities.

David M Bassett


17th November 2021

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