When you telephone the surgery:
When you ring us now you will be given the opportunity to pick who you speak to:
Option 1 to make an appointment, or for general requests (home visit requests) or enquiries— blood test results, or questions you may have regarding your health.
Option 2 for prescription enquiries (please note we do not accept request for repeat prescriptions over the telephone). Requests can be dropped in, posted, via online services account (You can register at reception if you haven't done so already) or faxed—however, when we receive prescriptions they will take 48 (working) hours to process from time of receipt at the practice.
Please note, all calls are now recorded for quality and training purposes.
Please use our touch-screen to check in when you arrive.
This saves time when waiting at the reception, allows for more privacy when patients wish to discuss something with the receptionist and will alert the doctor, practice nurse, or health care assistant that you have arrived. It is very simple to use.
1. Press screen to begin
2. Press the month you were born
3. Press the date you were born
4. Press the first letter of your surname
Please take a seat anywhere in the waiting room and you will be called.