COVID-19 Important Update
We are currently taking part in a research study regarding COVID-19. For more information, please follow this link and click the patient information sheet. - https://sentry.phc.ox.ac.uk/prinscreen/HLD
Regarding all face to face appointments:
Our waiting area is now open, however there will be limited seating. If patients choose not to sit in then we respect this and ask them to wait at the designated door. We have 5 doors which have been numbered 1-5. We will mark you as arrived and advise you which door to wait at. The Doctor or Nurse will come and collect you from the relevant door
Please arrive at the time of your appointment and not early. This is so we can ensure that social distancing is maintained at all times.
Thank you for your continued understanding and patience whilst we work hard to put things in place for your safety and for the safety of our staff
Use the 111 online coronavirus service if you have:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
To protect others, do not go to places like a GP surgery, pharmacy or hospital if you have any of these symptoms. Stay at home (self-isolate) and get a test.
The 111 online coronavirus service will ask about your symptoms and tell you what to do.
Only call 111 if you cannot get help online.
Stay at home
What happens when you are tested for Corona Virus (COVID-19)
Just a reminder that the lateral flow COVID-19 tests can’t be used if you have symptoms - high temperature, a new continuous cough, a loss or change to your sense of smell or taste. If you have any of these symptoms, you need a PCR test (test that is sent to a lab) and stay at home until you get your result.
Face mask/covering exemption letters.
The government guidance suggests there is no requirement for evidence of exemption. It should be sufficient for someone to declare they are eligible for an exemption direct with the person questioning them. Children under 3 should not wear face coverings.
Here is a link to some exemption cards to carry something to show to anyone who may ask:
There is also a downloadable graphic on the Asthma UK website for patients to use:
There is also guidance here:
Free interpretation support for people using British sign language during Covid-19
BSL HealthAccess (link: https://www.bslhealthaccess.co.uk/ ) offers immediate, on demand access to BLS interpreters for communication with Deaf people in a health setting. All NHS related services are covered, including GPs, health clinics, pharmacies and 111. The service is free throughout the COVID-19 situation and can be accessed 24 hours a day, 7 days a week. Two methods are available to use:
· Video Relay Service (VRS) - when a BSL interpreter relays information over a telephone call between a BSL user and the hearing person receiving or making the call.
· Video Remote Interpreting (VRI) – where a remote interpreter is used to facilitate communication with a Deaf and hearing person in the same location.
For BSL users, the service can be accessed by the InterpreterNow App on a phone or tablet, or on the website using a computer and webcam. BSL HealthAccess have created a useful Youtube video here (link https://www.youtube.com/watch?v=YJ4vAZufrVs ) in BSL that provides a bit of background, and explains the purpose of the service.
We would just like to say a big thank you to all of our patients for their kindness and understanding during this uncertain time. Our phone lines are currently very busy so please bear with us. We will answer your call as soon as we are able.