COVID-19 Important Update
Regarding all face to face appointments:
This week we have introduced a new entrance/exit system to ensure that anyone who needs to be seen face to face, are seen in a safe and efficient way which protects our patients and staff.
We have 5 doors which have been numbered 1-5. We ask that if you have been booked an appointment by your Doctor, or if you are coming in for an essential procedure with our Nursing team, please arrive at our main entrance where you will be greeted by our receptionist (the doors remain... closed but please knock on the door). We will mark you as arrived and advise you which door to wait at. The Doctor or Nurse will come and collect you from the relevant door
Please arrive at the time of your appointment and not early. This is so we can ensure that social distancing is maintained at all times.
Unfortunately, this may mean a short wait outside (although our appointments are now designed so you shouldn't have to wait too long), but it may be worth bringing along an umbrella and rain coat should it start to rain.☂️
Hopefully the sunshine will be back soon ☀️
Thank you for your continued understanding and patience whilst we work hard to put things in place for your safety and for the safety of our staff 🌈
Use the 111 online coronavirus service if you have:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
To protect others, do not go to places like a GP surgery, pharmacy or hospital if you have any of these symptoms. Stay at home (self-isolate) and get a test.
The 111 online coronavirus service will ask about your symptoms and tell you what to do.
Only call 111 if you cannot get help online.
How long to stay at home;
•if you have symptoms of coronavirus, you'll need to stay at home for 7 days
•if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
Stay at home
Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.
Face mask/covering exemption letters.
The government guidance suggests there is no requirement for evidence of exemption. It should be sufficient for someone to declare they are eligible for an exemption direct with the person questioning them. Children under 3 should not wear face coverings. It isn't mandatory for children under 11 to wear face coverings on public transport, or, from 24 July, in shops and supermarkets.
Here is a link to some exemption cards to carry something to show to anyone who may ask:
There is also a downloadable graphic on the Asthma UK website for patients to use:
There is also guidance here:
Free interpretation support for people using British sign language during Covid-19
BSL HealthAccess (link: https://www.bslhealthaccess.co.uk/ ) offers immediate, on demand access to BLS interpreters for communication with Deaf people in a health setting. All NHS related services are covered, including GPs, health clinics, pharmacies and 111. The service is free throughout the COVID-19 situation and can be accessed 24 hours a day, 7 days a week. Two methods are available to use:
· Video Relay Service (VRS) - when a BSL interpreter relays information over a telephone call between a BSL user and the hearing person receiving or making the call.
· Video Remote Interpreting (VRI) – where a remote interpreter is used to facilitate communication with a Deaf and hearing person in the same location.
For BSL users, the service can be accessed by the InterpreterNow App on a phone or tablet, or on the website using a computer and webcam. BSL HealthAccess have created a useful Youtube video here (link https://www.youtube.com/watch?v=YJ4vAZufrVs ) in BSL that provides a bit of background, and explains the purpose of the service.
REMINDER - WE ARE STILL OFFERING APPOINTMENTS FOR PATIENTS THAT HAVE REGULAR MEDICAL INJECTIONS (B12, DEPO, HORMONE) - PLEASE CONTACT THE SURGERY IF YOU ARE DUE (OVERDUE) AS WE ARE OPERATING A DRIVE-THROUGH SERVICE SO NO NEED TO COME INTO THE SURGERY. THANK YOU.
We would just like to say a big thank you to all of our patients for their kindness and understanding during this uncertain time. Our phone lines are currently very busy so please bear with us. We will answer your call as soon as we are able.
We are not allowing patients to enter the building to request medication. We ask for this to be requested via online services account (or via NHS app). Alternatively you can request in writing via email to D-CCG.email@example.com or via text 07903 592043.
VIDEO CONSULTATION WITH YOUR GP OR NURSE 📲
Our GPs have been doing some consultations by video, rather than phone if patients have a smart phone. This is straight forward to do, and can help with skin rashes etc, or if you just prefer to see a friendly face.
We use a system called AccuRx and we can also use this for texting through documents like sickness certificates to save patients having to collect from reception.
At present the video consultations are only being offered for Doctor appointments, and involves the doctor sending you a text message to your smart phone, which you then click on to open the consultation.
This is simple to do, and as long as you have a smart phone, the only thing you need to do is enable camera phone and microphone. A prompt will usually appear when the call comes through and you click the button and then are good to go. You may have to use chrome but this is not always necessary depending on your phone model.
For some things, like rashes, it may work better if you switch cameras (if your phone has front and rear cameras)
Please see the screenshots outlining the steps.
So far it has worked really well with minimal problems so we hope we can continue with this.
Click here to see a Patient Guide on how to enter the video consultation.