How do I make an appointment?
You can either telephone the surgery on 01395 222777, pop in and speak with one our receptionists or book an appointment online using the NHS app.
You can either ask for a face to face appointment with a doctor / nurse or a telephone consultation when the doctor / nurse will phone you back.
How do I get test results?
When you have a test done ask the doctor or nurse how to get your results and how long it will take. If they are abnormal the doctor will contact you so please let us know how best to reach you.
If you do not want us to contact you under any circumstance then please let us know and you can phone the surgery direct to get your results.
Who can I see if I have questions about contraception or sexual health?
Please don't be embarrassed if you need emergency contraception. Just contact the surgery and speak with one of our receptionists who will either get a doctor to telephone you or will make you an appointment. The doctor can give you a prescription on the same day.
If you are worried about sexually transmitted infections you can either see a doctor or nurse. If you don’t want to see a doctor or a nurse in Exmouth then you can contact:
NHS Sexual Health and Contraceptive Service
NHS Walk-in Centre, 31 Sidwell Street, Exeter, Devon, EX4 6NN
Tel: 01392 284982/3 for an appointment in Exeter or Exmouth
Can I see a doctor or nurse without my parents if I am under 16?
Yes, you can, although if you are unwell then we would encourage you to bring someone with you for support.
If you want to talk about personal issues and do not want to bring a parent then you can come alone, bring a school friend or your partner.
Will you keep my information confidential?
Yes. Confidentiality is very important. If you are under 16, you still have the same rights to confidentiality as anyone else and you will not be treated any differently. Please read this guide by the Department of Health:
DOH Guide to consent for children and young people.
If you are still worried you can call your doctor’s surgery without telling them who you and ask for a telephone consultation with a doctor or a nurse for advice.
Any Suggestions or Complaints?
If you feel you have a suggestion to improve our website or the practice or a complaint about us please contact us via our email address:
School Nurse text service for 13-19 year olds
If you know of a child being at risk of harm please contact the police on 999 or 101. If you wish to speak to someone at the Devon Multi Agency Safeguarding Hub (MASH) the number is, 0345 155 1071. Children can contact Childline at any time to get support themselves on 0800 1111.
Barnados have also set up See, Hear, Respond as a hub of information and a support line they can be contacted on 0800 157 7015 or through https://www.barnardos.org.uk/support-hub
For concerns around internet safety please contact https://www.thinkuknow.co.uk/ they have a report abuse section. Call the O2 NSPCC Advice Line on 0808 800 5002 for advice on apps, sites, games and online safety. If you're worried about something a child or young person may have experienced online, you can contact the NSPCC helpline for free support and advice. Call them on 0808 800 5000 or contact us online https://www.nspcc.org.uk/keeping-children-safe/online-safety/
Exmouth Community Larder will continue to offer support and can be contacted at : Exmouth Community Larder Salvation Army Hall, Sheppards Row, EX8 1PW firstname.lastname@example.org 07787882075/07749322291. Open Door will also be supporting families over the summer, they can be contacted on 01395 224218.
If a child or young person (under 18) is experiencing a mental health crisis, you can now access Child and Adolescent Mental Health Services (CAMHS) 24/7. Please contact 03300 245 321 during normal hours (8am-5pm, Mon to Fri) or 0300 555 5000 outside these hours.
Callers will speak to a call handler, their call will be forwarded to a voicemail service and their message will be returned within one hour.
Young Devon can help with accommodation support for young people. YES Centre and Homelessness enquiries: For any YES Centre questions, or Homelessness enquiries (Exeter, East Devon and Teignbridge), please email email@example.com If you would prefer to text, please send your name and message to 07894724610.