Recent surveys carried out by the Patient Group
Waiting area real time survey (Feb/March 2018)
Appointments system survey monkey survey (Jan-March 2019)
November 2017 – October 2018
The Patient Participation Group (PPG) comprises of patient volunteers, the Practice Manager and Assistant Practice Manager. Their primary aim is to establish a partnership between patients, doctors and staff of Haldon House Surgery to enhance the services provided by the Practice. Governance
The PPG met formally six times during the year in accordance with its Terms of Reference. The Chairman also attended a number of meetings to progress the work of the PPG and the surgery.
The annual review of the Terms of Reference took place in November 2017. This continues to be the working document of the group.
The Practice Manager, Christine Ladbrook and Assistant Practice Manager, Emily Lampitt, represent the Practice on the PPG with the Partners attending meetings as and when required.
The monies raised from fund raising events and the library go to purchase equipment for the practice and to run public meetings. They are held in the surgery accounts as a separate item and an update is given at each meeting by the Practice Manager.
One of the PPG’s objectives is to raise money through fundraising for medical equipment or other facilities to enhance the practice. The main fundraing activity is the Christmas Draw supported by the patient library and donations from patients. This has raised over £10000 since November 2010 for the benefit of the patients of Haldon House Surgery.
Once again the Christmas Draw will be the main fundraising event to raise money towards equipment for the surgery. Draw tickets on sale at the flu clinics will also be available in the surgery from November 26th, with the draw taking place on Friday December 7th 2018.
Support for the Practice
PPG members support and provide feedback to the Practice on patient issues. They also continue to provide support for the annual Flu Clinics.
Throughout the year they have been advised about and consulted on a number of issues including staff changes, the surgery in general, doctors hours /opening hours, online appointments’ and the results of patient surveys.
PPG members have met with representatives of East Devon Health on four occassions to learn about the use of technology in healthcare and the introduction of improved access for patients in WEB. The Practice Manager has also provided detailed briefings on these areas with the surgery providing the pilot for the improved access for patients in the WEB area.
There have been a number of presentations on the work of the surgery including updates by Nurse Manager Clare Grigg on the development of nursing services and patient education and Katie Williams the HHS Connector for the East Devon Health Connect project which uses technology to enhance and develop patient care.
The PPG Mental Health Champion, Tony Siddall, continues to work with surgery staff for the benefit of patients and the PPG supported the surgery’s registration as a Dementia Friend.
Five members of the PPG are also Trustees of The League of Friends of Exmouth Hospital and support the work of the hospital in providing first class inpatient and outpatient services.
The Group is fortunate that one of its members, Gerry Bassett is also Chairman of Exmouth in Bloom and she has ensured that the front garden and hanging baskets are well maintained to provide the practice with a welcoming appearance.
Health Awareness Events
All the PPG’s in Exmouth who organise health awareness events continue to have problems with gaining the general publics support. As they are expensive to organise, the PPG’s work together to publicise and support these events.
Practice Manager, Christine Ladbrook, continues to provide the coordination for the WEB area in producing health awareness articles in the Exmouth Journal.
These surveys provide an important means for the PPG to find out what patients feel about the service provided by the Practice. Two surveys have been carried out this year; one real-time survey when patients were asked questions as they left after an appointment and one email survey to the Patient Reference Group (PRG) which currently comprises 29 male and 28 female patients. Anyone can join the PRG.
Patients raised 12 issues during the first survey and the Practice was able to resolve 8 of them and make suggestions for two further points. It was not possible to address two issues due to cost and due to health and safety. The results of the second survey are being analysed. Patients can view the results of surveys on the Practice website.
WEB (Woodbury,Exmouth & Budleigh) Locality
Throughout the year, the PPG has actively supported the engagement and consultation work undertaken by NEW Devon Clinical Commissioning Group, East Devon Health and the WEB Community Health & Wellbeing Board on the future development of health and social care services.
The Chairman David Bassett also chairs the WEB PPG’s Chairs Group meetings which are held at the surgery. The meetings have been invaluable in improving communications between PPG’s and has provided feedback on the development of healthcare for the WEB area of the NEW Devon CCG Commissioning Intentions and the Devon wide Sustainability Transformation Partnership (STP).
This has been another challenging, informative and busy year for the PPG as both the practice and future direction of our health and social care landscape continue to evolve at pace particularly with the growth of technology in the diagnosis and care of patients. The PPG has an excellent relationship with the practice which has ensured the success of our key objective of establishing a dialogue between patients, doctors and staff to improve the quality of service provided and help shape the future of the practice.
My thanks to the PPG Committee, the staff of Haldon House and those patients that provide support to the group in its fundraising activities.
Special thanks go to Joan Barraclough who is retiring from the PPG after many years of service to the surgery.
David M Bassett
Chairman 29th October 2018